Qorlet apps
A question, a defect: write to us.
This page says who to write to, what to include so we can help quickly, and the deadlines we answer within.
Page updated on 18 September 2026.
Write in your own language. We answer in English, French and Arabic; in other languages, we translate.
1. Writing to us
One address, for questions and defects alike. There is no account to create and no form to fill in. Inside the app, the “Contact us” entry on the “About” screen opens a message that is already prepared, with a tracking number.
2. What to include
A complete message is handled far faster than one without detail:
- the device model and the operating system version;
- the app version, shown at the top of the “About” screen;
- the screen concerned, and what you expected;
- a screenshot, if the defect can be seen.
3. Our deadlines
- Acknowledgement
- 3 working days
- Reasoned answer
- 5 working days after the acknowledgement
These deadlines are ceilings, not forecasts: most messages are answered within a few days. They are the ones set out in the refund policy, and they apply to every request.
4. Asking for a refund
A purchase is refunded by the store first, self-service. Once that window has passed, write to us: the route to follow and the cases we cover are set out in the refund policy.
5. Your data
Qorlet apps collect nothing: no account, no analytics, no advertising identifier. We therefore have no data to look at in order to help you — what you write is all we see. The details are in the privacy policy.
6. What support cannot do
So that it is said plainly:
- we cannot restore your progress: it lives on the device, and nowhere else;
- we cannot retrieve a purchase on your behalf: only the store holds the receipt;
- we offer no telephone support, and we never ask for a password.